DEEP MOSS SHORTS

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at support@seita.us. Returns must be sent to the following address:

1133 Carlos Canyon Dr, Chula Vista, CA 91910

If your return is accepted, we’ll send you a return shipping label along with instructions. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at support@seita.us.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products and gift cards. If you have questions about your item’s eligibility for return, contact us before sending it back.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days.

If more than 15 business days have passed since we approved your return, please contact us at support@seita.us.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, with tags, and in its original packaging.